Refund Policy

[tornado66111]

The Policy
This policy is only in relation to losing an item in game when you have unexpectantly disconnected. This can be for any item that you have lost because of this. If you have lost it when there has been a client update this does not count, neither if you have closed the client without saving as it is your mistake.

The Rule
We will refund up to 5 items that you have lost. If you have lost money we will count that as one of your 5 items. If the items are stacked they still count as one item and not the amount in the stack. We will then pay you the amount of money these items cost so you have the chance to buy again. We will not give you the items back. However you can only recieve a refund if you lost the item within the last month. If staff are suspicious that you are lying or deliberately losing they will refuse to refund you.

How to get it
To ask for a refund either make an appeal in this board or talk to a staff member on the game. If you are making an appeal it must be in this format:

Ingame name:

What you lost:

How did u lose it:

When did u lose it:

Extra Details

Lost Exp
Unfortunately as of this moment we will not be refunding lost exp. Sorry for any inconvenience
Thank you and keep voting, donating and playing.

[Forums]

As a idea u should add a format?

Like

Ingame name:

What you lost:

How did u lose it:

When did u lose it:

Extra Details

[tornado66111]

good idea forums, cheers. I'll add in now.

[lilly]

nice! also if you want more chance of reveiving your items take a screenshow of "connection lost" it might help!
nice for tornado!

[Merchant]

So of the 100+ charms, 55m+ exp and 200 epp I lost, I get a 321gp refund? Trolol.

[Forums]

You got proof?

[Merchant]

Unfortunately proof isn't going to fix anything, according to the policy the maximum I can get from this loss is 321gp (3gp ea charm).

And what's even more stupid than my refund, is I lost all of that stuff and 5 hours of my life by clicking 'add friend' then typing 'Paul' rather than 'Paula'.

You may want to put a warning somewhere that something as simple as mistyping someone's name can cause an issue like this, and just like me, prople won't know this and you will be getting more players complaining about their unfair loss.

[Harry]

The save button is in the quest tab-USE IT.

[lilly]

i think that just sums up this conversation really congratulations to harry XD