Author Topic: Refund Policy  (Read 484 times)

0 Members and 0 Guests are viewing this topic.

Offline tornado66111

  • Co Owner, Digital Designer
  • Administrator
  • Bronze
  • *****
  • Posts: 8
  • Reputation +0/-0
  • I am the Co Owner Of DarkenedCombat
    • View Profile
Refund Policy
« on: February 16, 2012, 12:26:53 pm »
The Policy
This policy is only in relation to losing an item in game when you have unexpectantly disconnected. This can be for any item that you have lost because of this. If you have lost it when there has been a client update this does not count, neither if you have closed the client without saving as it is your mistake.

The Rule
We will refund up to 5 items that you have lost. If you have lost money we will count that as one of your 5 items. If the items are stacked they still count as one item and not the amount in the stack. We will then pay you the amount of money these items cost so you have the chance to buy again. We will not give you the items back. However you can only recieve a refund if you lost the item within the last month. If staff are suspicious that you are lying or deliberately losing they will refuse to refund you.

How to get it
To ask for a refund either make an appeal in this board or talk to a staff member on the game. If you are making an appeal it must be in this format:

Ingame name:

What you lost:

How did u lose it:

When did u lose it:

Extra Details

Lost Exp
Unfortunately as of this moment we will not be refunding lost exp. Sorry for any inconvenience
Thank you and keep voting, donating and playing.
« Last Edit: February 16, 2012, 01:26:52 pm by tornado66111 »

Share on Facebook Share on Twitter


Offline Forums

  • Administrator
  • Senior
  • *****
  • Posts: 268
  • Reputation +3/-3
  • Global Moderator
    • View Profile
Re: Refund Policy
« Reply #1 on: February 16, 2012, 12:38:19 pm »
As a idea u should add a format?

Like

Ingame name:

What you lost:

How did u lose it:

When did u lose it:

Extra Details

Offline tornado66111

  • Co Owner, Digital Designer
  • Administrator
  • Bronze
  • *****
  • Posts: 8
  • Reputation +0/-0
  • I am the Co Owner Of DarkenedCombat
    • View Profile
Re: Refund Policy
« Reply #2 on: February 16, 2012, 12:54:36 pm »
good idea forums, cheers. I'll add in now.

Offline lilly

  • Dharok
  • *
  • Posts: 117
  • Reputation +1/-1
  • just a random girl.
  • Location: England
    • View Profile
  • Ingame Name: lilly
Re: Refund Policy
« Reply #3 on: February 16, 2012, 01:58:02 pm »
nice! also if you want more chance of reveiving your items take a screenshow of "connection lost" it might help! :)
nice for tornado! :)
ex-administrator, still hoping to make a change.

Offline Merchant

  • Dragon
  • *
  • Posts: 41
  • Reputation +1/-0
  • DarkenedCombat nerd :)
  • Location: Australia :D
    • View Profile
  • Ingame Name: Merchant ;)
Re: Refund Policy
« Reply #4 on: February 16, 2012, 02:12:42 pm »
So of the 100+ charms, 55m+ exp and 200 epp I lost, I get a 321gp refund? Trolol.

Offline Forums

  • Administrator
  • Senior
  • *****
  • Posts: 268
  • Reputation +3/-3
  • Global Moderator
    • View Profile
Re: Refund Policy
« Reply #5 on: February 16, 2012, 02:13:59 pm »
You got proof?

Offline Merchant

  • Dragon
  • *
  • Posts: 41
  • Reputation +1/-0
  • DarkenedCombat nerd :)
  • Location: Australia :D
    • View Profile
  • Ingame Name: Merchant ;)
Re: Refund Policy
« Reply #6 on: February 16, 2012, 02:20:23 pm »
Unfortunately proof isn't going to fix anything, according to the policy the maximum I can get from this loss is 321gp (3gp ea charm).

And what's even more stupid than my refund, is I lost all of that stuff and 5 hours of my life by clicking 'add friend' then typing 'Paul' rather than 'Paula'.

You may want to put a warning somewhere that something as simple as mistyping someone's name can cause an issue like this, and just like me, prople won't know this and you will be getting more players complaining about their unfair loss.
« Last Edit: February 16, 2012, 02:40:41 pm by Merchant »

Offline Harry

  • The Site&Server Owner/Coder/Hoster
  • Administrator
  • Senior
  • *****
  • Posts: 262
  • Reputation +15/-3
  • The Site&Server Owner/Coder/Hoster
  • Location: UnKnown.
    • View Profile
    • Pastascape Webclient
  • Ingame Name: Harry
Re: Refund Policy
« Reply #7 on: February 16, 2012, 02:47:12 pm »
The save button is in the quest tab-USE IT.
I'm back!

Offline lilly

  • Dharok
  • *
  • Posts: 117
  • Reputation +1/-1
  • just a random girl.
  • Location: England
    • View Profile
  • Ingame Name: lilly
Re: Refund Policy
« Reply #8 on: February 16, 2012, 03:56:25 pm »
i think that just sums up this conversation really :) congratulations to harry XD
ex-administrator, still hoping to make a change.